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Our Dental Office Assistant Professional program delivers all the latest information and skill practice you need to succeed in the dental office as a professional. Not only do we cover the skills of a Dental Office Assistant, but teach you Electronic Health Records and Microsoft Office.
Dental Office Assistant
After completing this course, you should be able to:
- Identify proper communication skills for handling requests
- Define the role of the dental office assistant within the dental healthcare team
- Recognize the requirements for managing dental office systems and records
- List the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures
- Recall the steps for bookkeeping procedures including accounts receivable and accounts payable
Electronic Health Records
After completing this course, you should be able to:
- Identify the developmental challenges associated with creating electronic health records
- Define electronic health record and its advantages and disadvantages
- Recognize the importance of patient data privacy
- List the steps for basic coding techniques
- Name the steps for documenting in the EHR
Microsoft® Office (MOS) 365
After completing this course, you should be able to:
- Recall ways to perform various tasks in Office 365
- Recognize ways to create, edit, and print documents in Word
- identify how to create and manage worksheets in Excel
- List the steps to develop presentations in PowerPoint
- Name the steps to manage email and calendars in Outlook
Dental Office Assistant
Dental Office Assistant Module 1
Introduction to the Dental Profession
- Orientation to the Dental Profession
- Members of the Dental Healthcare Team
- HIPAA
- OSHA
- Professional Ethics
- Legal Standards
- Patients’ Rights
- Basic Dental Office Design
- Dental Anatomy and Procedures
- Dental Numbering System
- Chairside Dental-Assisting Duties
Dental Office Assistant Module 2
Communication Skills in the Dental Office
- Elements of the Communication Process
- Barriers to Effective Communication
- Improving Communication
- Written Correspondence
- Digital Communication
- Patient Relations
- Psychology: Humanistic Theory
- Outstanding Customer Service
- Dental Healthcare Team Communication
- Staff Meetings
Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
- Computerized Dental Practice
- Selecting a Software Package
- Role of the Administrative Dental Assistant
- Patient Clinical Records
- Electronic Clinical Records
- Collecting Information
- Clinical Records Risk Management
- Information Management
- Filing Methods
- Filing Equipment and Supplies
- Preparing the Clinical Record
Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
- Dental Patient Scheduling
- Making Appointments
- Time-Saving Functions
- Recall Systems
- Classification of Recalls
- Inventory Management
- Types of Supplies, Products, & Equipment
- Dental Office Equipment
- Electronic Business Equipment
- Telecommunications
Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance
- Designing a Financial Policy
- Financial Policies
- Types of Dental Insurance
- Insurance Claims Processing
- Insurance Payments
- Insurance Tracking Systems
- Insurance Coding
- Fraudulent Insurance Billing
Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable
- Bookkeeping Procedures
- Check Writing
- Reconciling a Bank Statement
- Payroll
- Components of Financial Records Organization
- Billing
- Daily Routine for Managing Patient Transactions
- Reports
- Employment Strategies
- Career Opportunities for the Administrative Dental Assistant
- Steps for Developing Employment Strategies
**Outlines are subject to change, as courses and materials are updated.**
Electronic Health Records
Electronic Health Records Module 1
Introduction to the Electronic Health Record
- What is a Health Record?
- Who Documents in the Health Record?
- Who Owns the Health Record?
- The Electronic Health Record
- Advantages of Electronic Health Records
- Disadvantages of Electronic Health Records
- Role of the Healthcare Professional Using the Electronic Health Record
- Professional Organizations
Electronic Health Records Module 2
Overview of SimChart
- The Medical Practice and Electronic Health Records
- Accessing SCMO Through Evolve
- Getting Comfortable with Electronic Health Records
- SCMO Assignment View
- Features in SCMO
- Establishing and Maintaining a Patient Registry
- Internet Use in the Medical Practice
Electronic Health Records Module 3
Privacy, Confidentiality and Security
- HIPAA Law
- Confidentiality vs. Privacy
- Security Safeguards for the Medical Practice
- Patients’ Rights Under HIPAA
- Access to Protected Health Information
- Patients Protecting Health Information
Electronic Health Records Module 4
Administrative Use of the Electronic Health Record
- Role of the Front Office Assistant
- Communication in the Medical Office
- Incident Reports
- Managing Electronic Health Records
- Calendar
Electronic Health Records Module 5
Clinical Use of the Electronic Health Record
- Documentation in the Electronic Health Record
- Clinical Documentation in the Patient Record
- Tracking Health Screenings and Immunizations
- Using the Electronic Health Record for Patient Education
- The Progress Note
Electronic Health Records Module 6
Using the Electronic Health Record for Reimbursement
- Healthcare Reimbursement
- Revenue Cycle
- Coding Systems
- HCPCS
- Pay for Performance
- SuperBill
- Patient Ledger
- HIPAA 5010 Claim Processing
- Medical Necessity
- Fraud and Abuse
- Patient Statements
- Reporting Features of an EHR
Electronic Health Records Module 7
The Personal Health Record and Patient Portals
- What is a Personal Health Record?
- Innovative Features of Personal Health Records
- Benefits to Providers
- Steps in Creating the Personal Health Record
- Maintaining the Personal Health Record
- Patient Portals
**Outlines are subject to change, as courses and materials are updated.**
Microsoft® Office (MOS) 365
Microsoft Office 365 Module 1
Common Office Tasks
- Navigating the Office 365 Apps
- Forging Hyperlinks
- Undoing and Repeating Commands
- Refurbishing the Quick Access Toolbar
- Livening Up a Document with a Picture
Microsoft Office 365 Module 2
Word 365
- Cranking Out a Shiny, New Word Document
- Managing Margins
- Getting Acquainted with Styles
- Constructing a Table
- Correcting Spelling Slip-Ups
- Giving a Document a Makeover with a Theme
- Addressing an Envelope
- Keeping a Document Organized with an Outline
- Getting to Know Copilot
Microsoft Office 365 Module 3
Excel 365
- Getting Comfy with the Excel Window
- Selecting Cells and Ranges
- Editing a Cell
- Revamping a Worksheet
- Getting Started with Formulas
- Getting Quick Analyses from Excel
- Learning Some Crucial Chart Basics
- Getting Copilot on the Job
Microsoft Office 365 Module 4
PowerPoint 365
- Producing a New PowerPoint Presentation
- Adding a Slide to the Presentation
- Applying a Slide Theme
- Formatting Slide Text
- Animation Guidelines
- Setting Up a Slide Transition
- Adding Voice and Video
- Creating a Custom Slide Show
Microsoft Office 365 Module 5
Outlook 365
- Setting Up Your Accounts
- Getting Acquainted with Outlook
- Shipping Out a New Message
- Exploring the People App
- Adding a New Contact
- Working with Your Contacts
- Setting Up an Event
- Scheduling an All-Day Event
- Requesting a Meeting
Microsoft Office 365 Module 6
Access 365
- Understanding Access Databases
- Creating an Access Database
- Working in the Navigation Pane
- Entering Data
- Sorting Records
- Filtering Data
- Designing a Simple Query
- Getting Comfy with Query Criteria
- Using Calculations in Queries Like a Pro
Microsoft Office 365 Module 7
Microsoft Teams
- Personalizing Teams to Use It Effectively
- Managing and Working with a Team or Two
- Channels vs. Chats
- Sharing Files in a Team
- Getting a Meeting Off the Ground
Microsoft Office 365 Module 8
File Sharing and Collaborating
- Knowing when to Use OneDrive or SharePoint
- Syncing Office 365 Files to Your Devices
- Getting Started in OneDrive
- Managing Your OneDrive Content
- Getting Oriented with SharePoint
- Managing SharePoint Team Sites
- Protecting a Document from Mischief
- Commenting on a Word Document
All course materials included.
Electronic Health Records
Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the National Healthcareer Associations' (NHA) national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).
Note: This course is not affiliated with, nor has it been endorsed by National Healthcareer Associations (NHA).
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player