ED-MHC-122 Dental Office Assistant Professional

Medical & Healthcare
Combined Hours: 
Bundled Courses:
Dental Office Assistant
Electronic Health Records
Microsoft® Office (MOS) 2016
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
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  • System Requirements
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Our Dental Office Assistant Professional program delivers all the latest information and skill practice you need to succeed in the dental office as a professional. Not only do we cover the skills of a Dental Office Assistant, but teach you Electronic Health Records and Microsoft Office. 

**Please Note: Microsoft Office 2013 available upon request. 

Dental Office Assistant

The Dental Office Assistant course delivers all the latest information and skills practice you need to succeed in the paperless era: technology, forms, and equipment in use today as well as up-to-date coding information and HIPAA and OSHA guidelines. This course describes functions of the dental business office and how to properly communicate information to patients. An in-depth look into completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding is also provided. Included with our course is the Dental Simulation tool which provides an interactive and realistic look into the dental office environment. 

Prerequisite(s): None

Electronic Health Records

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course answers the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment. Also included in our course is the clinical staff’s use of a point-of-care electronic health record.  Included in our course is the detailed use of SimChart’s fully integrated electronic health record and practice management system. SimChart’s simulations allow students to practice each of the medical office workflows steps. Our Electronic Health Records course provides you with techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

Prerequisite(s): None


Microsoft® Office (MOS) 2016

If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2016 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.

This course covers:

  • Microsoft Word 2016
  • Microsoft Excel 2016
  • Microsoft PowerPoint 2016
  • Microsoft Outlook 2016
  • Microsoft Access 2016

Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2016 course makes this technology easy to understand, even for those who are new to computers.

NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 2016 already installed on their computers. 

** Course Subject to Change.

Dental Office Assistant

After completing this course, you should be able to:

  • Identify proper communication skills for handling requests
  • Define the role of the dental office assistant within the dental healthcare team
  • Recognize the requirements for managing dental office systems and records
  • List the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures
  • Recall the steps for bookkeeping procedures including accounts receivable and accounts payable

Electronic Health Records

After completing this course, you should be able to:

  • Identify the developmental challenges associated with creating electronic health records
  • Define electronic health record and its advantages and disadvantages
  • Recognize the importance of patient data privacy
  • List the steps for basic coding techniques
  • Name the steps for documenting in the EHR

Microsoft® Office (MOS) 2016

After completing this course, you should be able to:

  • Recall ways to create, edit, and print documents in Word
  • Recognize how to create and manage worksheets in Excel
  • Identify the steps to develop presentations in PowerPoint
  • List how to create and manage databases in Access
  • Identify the steps to manage email and calendars in Outlook

Dental Office Assistant

Dental Office Assistant Module 1
Introduction to the Dental Profession

  • Orientation to the Dental Profession
  • Members of the Dental Healthcare Team
  • OSHA
  • Professional Ethics
  • Legal Standards
  • Patients’ Rights
  • Basic Dental Office Design
  • Dental Anatomy and Procedures
  • Dental Numbering System
  • Chairside Dental-Assisting Duties

Dental Office Assistant Module 2
Communication Skills in the Dental Office

  • Elements of the Communication Process
  • Barriers to Effective Communication
  • Improving Communication
  • Written Correspondence
  • Digital Communication
  • Patient Relations
  • Psychology: Humanistic Theory
  • Outstanding Customer Service
  • Dental Healthcare Team Communication
  • Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1

  • Computerized Dental Practice
  • Selecting a Software Package
  • Role of the Administrative Dental Assistant
  • Patient Clinical Records
  • Electronic Clinical Records
  • Collecting Information
  • Clinical Records Risk Management
  • Information Management
  • Filing Methods
  • Filing Equipment and Supplies
  • Preparing the Clinical Record

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2

  • Dental Patient Scheduling
  • Making Appointments
  • Time-Saving Functions
  • Recall Systems
  • Classification of Recalls
  • Inventory Management
  • Types of Supplies, Products, & Equipment
  • Dental Office Equipment
  • Electronic Business Equipment
  • Telecommunications

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance

  • Designing a Financial Policy
  • Financial Policies
  • Types of Dental Insurance
  • Insurance Claims Processing
  • Insurance Payments
  • Insurance Tracking Systems
  • Insurance Coding
  • Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable

  • Bookkeeping Procedures
  • Check Writing
  • Reconciling a Bank Statement
  • Payroll
  • Components of Financial Records Organization
  • Billing
  • Daily Routine for Managing Patient Transactions
  • Reports
  • Employment Strategies
  • Career Opportunities for the Administrative Dental Assistant
  • Steps for Developing Employment Strategies

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

  • What is a Medical Record?
  • Who Documents in the Medical Record?
  • Who Owns the Medical Record?
  • The Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Early Versus Late Adopters
  • Role of the Healthcare Professional Using the Electronic Health Record
  • Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

  • The Medical Practice Goes Digital
  • Accessing SCMO Through Evolve
  • Getting Comfortable with Electronic Health Records
  • SCMO Assignment View
  • Features in SCMO
  • Establishing and Maintaining a Patient Registry
  • Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security 

  • HIPAA Law
  • Confidentiality vs. Privacy
  • Security Safeguards for the Medical Practice
  • Patients’ Rights Under HIPAA
  • Security Initiatives
  • Access to Protected Health Information
  • Patients Protecting Health Information

Electronic Health Records Module 4
Implementing Electronic Health Records

  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Incident Reports
  • Managing Electronic Health Records
  • Calendar

Electronic Health Records Module 5
Administrative Use of the Electronic Health Record

  • Documentation in the Electronic Health Record
  • Clinical Documentation in the Patient Record
  • Allergies
  • Patient History
  • Medical and Surgical History
  • Chief Compliant
  • Medications
  • Tracking Health Screenings and Immunizations
  • Using the Electronic Health Record for Patient Education
  • The Progress Note

Electronic Health Records Module 6
Clinical Use of the Electronic Health Record  

  • Healthcare Reimbursement
  • Revenue Cycle
  • Coding Systems
  • Pay for Performance
  • SuperBill
  • Patient Ledger
  • HIPAA 5010 Claim Processing
  • Medical Necessity
  • Fraud and Abuse
  • Patient Statements
  • Reporting Features of an EHR

Electronic Health Records Module 7
Using the Electronic Health Record for Reimbursement

  • What is a Personal Health Record?
  • Innovative Features of Personal Health Records
  • Steps in Creating the Personal Health Record
  • Maintaining the Personal Health Record
  • Patient Portals
  • **Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2016

Microsoft Office 2016 Module 1
Common Office Tasks

  • All About Office 365
  • Office Interface
  • Saving Your Files
  • Manipulating the Text
  • Handling Case or Capitalization
  • Entering Symbols and Foreign Characters
  • Undoing and Repeating Commands
  • Correcting Typos
  • AutoCorrect Command

Microsoft Office 2016 Module 2
Working With Word Part 1

  • Speed Techniques
  • Creating a New Document
  • Selecting Text
  • Laying Out Text and Pages
  • Numbering
  • Headers and Footers
  • Hyphenating Text
  • Word Styles
  • Constructing the Perfect Table
  • Neat Table Tricks

Microsoft Office 2016 Module 3
Working With Word Part 2

  • Spelling and Grammatical Errors
  • Finding and Replacing Text
  • Desktop Publishing with Word
  • Experimenting with Themes
  • Highlighting Parts of a Document
  • Track Changes
  • Reports and Scholarly Papers
  • Generating a Table of Contents
  • Compiling a Bibliography

Microsoft Office 2016 Module 4
Working With Excel

  • New Excel Workbook
  • Entering Data in a Workbook
  • Refining Your Worksheet
  • Selecting Cells
  • Deleting, Copying and Moving Data
  • Formulas and Functions
  • Laying Out a Worksheet
  • Analyzing Data
  • Managing Information Lists

Microsoft Office 2016 Module 5   
Working With PowerPoint

  • Creating a New Presentation
  • Selecting, Moving and Deleting Slides
  • Themes and Slide Backgrounds
  • Choosing Slide Size
  • Footers and Headers on Slides
  • Transitions and Animations
  • Adding Audio
  • Adding Notes
  • Rehearsing and Timing

Microsoft Office 2016 Module 6
Working With Outlook

  • Outlook Folders
  • Categorizing Items
  • Searching for Stray Folder Items
  • Contacts Folder
  • Handling Email
  • Calendar
  • Scheduling Appointments and Events
  • Managing Time and Schedule
  • Tasks, Reminders and Notes

Microsoft Office 2016 Module 7
Working with Access

  • Tables and Queries
  • Forms
  • Creating a Database File
  • Designing a Database
  • Field Properties
  • Entering Data
  • Sorting
  • Querying
  • Filtering for Data

Microsoft Office 2016 Module 8
Working with Charts and Graphs

  • Creating a Chart
  • Saving a Chart as a Template
  • Chart Tricks
  • SmartArt Diagram
  • Handling Graphics and Photos
  • Touching Up a Picture
  • Drawing and Manipulating Lines, Shapes and Objects
  • WordArt

Microsoft Office 2016 Module 9
One Step Beyond

  • Customizing the Ribbon
  • Customizing the Quick Access Toolbar
  • Ways of Distributing Your Work
  • Working with Publisher
  • Printing a Publication
  • Filing Sharing and Collaborating
  • OneDrive
  • Sharing Files and Folders with Others

All course materials included.

Dental Office Assistant

Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA).

Electronic Health Records

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Microsoft® Office (MOS) 2016

Upon successful completion of our Microsoft Office 2016 course, students will be prepared to sit for Microsoft Office certification exams to become a Microsoft® Office Specialist (MOS). Only one exam is required for the MOS certification.This course prepares you for the following Microsoft Office Specialist (MOS) exams: Exam 77-725: MOS: Microsoft Office Word 2016, Exam 77-727: MOS: Microsoft Office Excel 2016, Exam 77-729: MOS: Microsoft Office PowerPoint 2016, Exam 77-731: MOS: Microsoft Office Outlook 2016, Exam 77-730: MOS: Microsoft Office Access 2016.

 International Association for Continuing Education and Training (IACET)

Ed4Career has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Career has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Career is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player