ED-CCTP-112 Human Resource Management Professional Program

Human Resource Management

After completing this course, you should be able to:

• Identify each of the major HRM functions and processes of strategic HRM planning
• Recall the principles of recruitment, selection, training and development, compensation and benefits
• Recognize emerging trends, opportunities and challenges in performance appraisal
• List training and development processes as well as future trends for HRM globalization
• Define strategic HR planning and the HRM process to the organization’s strategic management and decision-making process

Human Resources Exam Prep (PHR/SPHR)

After completing this course, you should be able to:

• Recognize federal legislation governing HR practices and identify appropriate courses of action
• Differentiate between human resource management and development activities
• Recall methods for recruitment and selection procedures
• Choose how to apply HR code of ethics
• Identify how adults learn and transfer new information to improve on-the-job performance

Leadership & Goal Attainment

After completing this course, you should be able to:

• Recognize the process for designing your leadership goals
• Recall the core elements of relational leadership
• Describe elements of motivation and change processes
• Define ways of understanding teamwork, culture and community
• List steps for effective decision making

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

• Recall ways to create, edit, and print documents in Word
• Recognize how to create and manage worksheets in Excel
• Identify the steps to develop presentations in PowerPoint
• List how to create and manage databases in Access
• Identify the steps to manage email and calendars in Outlook
• Describe ways to create professional publications with Publisher

Better Interpersonal Communication

After completion of this course you should be able to:

• Recognize the basics and importance of verbal and nonverbal communication
• Identify steps associated with the learning process and how to improve your listening skills
• Recall types of personality styles and the perception process
• List styles of conflict and what contributes to it

Human Resource Essentials

After completing this course, you should be able to:

• Identify recruiting functions and how they are implemented
• Recognize the importance of performance evaluations and employee benefits
• Recall aspects of employee/labor relations
• Describe how to manage a diverse workplace

Emotional Intelligence in the Workplace

After completing this course, you should be able to:

• Define emotional intelligence
• Identify the components of emotional intelligence and how it develops
• List the seven steps to emotional intelligence
• Recall how to build emotional intelligence in the workplace
   

Human Resource Management

Human Resource Management Module 1
The Role of Human Resources

• Human Resource Management Day to Day
• The Role of Human Resource Management
• Staffing
• Compensation and Benefits
• Retention
• Human Capital
• Skills Needed for Human Resource Management
• Today’s Human Resource Management

Human Resource Management Module 2
Developing and Implementing Strategies for HRM Plans

• The Value of Planning
• Strategic Planning
• Steps to Strategic Plan Creation
• Human Resource Management vs. Personnel Management
• Writing the Human Resource Management Plan
• Tips in Human Resource Management Planning

Human Resource Management Module 3
Diversity and Multiculturalism

• Hiring Multiculturally
• Power and Privilege
• Why Diversity and Multiculturalism?
• Recruitment and Selection
• Pay and Promotion
• Diversity Plans
• Multiculturalism and the Law
• Equal Employment Opportunity Commission

Human Resource Management Module 4
Recruitment  

• Keeping Up with Growth
• The Recruitment Process
• Recruitment Strategy
• Technology in Recruitment
• Job Analysis and Job Descriptions
• The Law and Recruitment
• Immigration Reform and Control Act
• Patriot Act
• EEO Set of Laws
• Recruitment Strategies

Human Resource Management Module 5   
Selection

• The Interview
• The Selection Process
• Criteria Development and Resume Review
• Interviewing
• Testing and Selecting
• Making the Offer

Human Resource Management Module 6
Compensation and Benefits

• Matching Compensation with Core Values
• Goals of a Compensation Plan
• Developing a Compensation Package
• Internal and External Pay Factors
• Types of Pay Systems
• Job Evaluation Systems
• Pay Theories
• Laws Relating to Pay

Human Resource Management Module 7
Retention and Motivation

• The Costs of Turnover
• Reasons for Voluntary Turnover
• Retention Plans
• Theories on Job Dissatisfaction
• Sources of Employee Satisfaction Data
• Implementing Retention Strategies
• Succession Planning

Human Resource Management Module 8
Training and Development  

• Steps to Take in Training an Employee
• Employee Orientation
• In-House Training
• Mentoring
• External Training
• Types of Training
• Training Delivery Methods
• Designing a Training Program

Human Resource Management Module 9
Successful Employee Communication

• Communication Strategies
• Communication and Emotional Intelligence
• Communication Directions
• Communication Styles
• Crisis Communication
• Nonverbal Communication
• Listening
• Management Styles

Human Resource Management Module 10
Employee Performance Management

• Handling Performance
• Types of Performance Issues
• What Influences Performance?
• Defining Discipline
• Performance Issues
• Alternative Dispute Resolution
• Handling Performance
• Employee Rights

Human Resource Management Module 11
Employee Assessment and Talent Management

• Performance Evaluation Systems
• Performance Appraisal Systems
• Performance Appraisal Legal Considerations
• Appraisal Methods
• Management by Objectives
• Completing and Conducting the Appraisal
• Best Practices in Performance Appraisals

Human Resource Management Module 12
Working with Labor Unions

• History and Organization of Unions
• Current Union Challenges
• Labor Union Laws
• The Unionization Process
• Collective Bargaining
• Working with Labor Unions
• Administration of the Collective Bargaining Agreement

Human Resource Management Module 13
Safety and Health at Work   

• Training for Safety
• Occupational Safety and Health Administration
• Right-to-Know Laws
• OSHA Enforcement
• Health Hazards at Work
• Stress Management
• Cumulative Trauma Disorders
• Chemical and Substances
• Workplace Violence

Human Resource Management Module 14
International HRM 

• Offshoring
• Outsourcing
• The Global Environment
• HRM Global Strategies
• Staffing Internationally
• Types of Staffing Strategy
• International HRM Considerations

**Outlines are subject to change, as courses and materials are updated.**

Human Resources Exam Prep (PHR/SPHR)

Human Resources Exam Prep Module 1  
PHR Business Management, Talent Planning, and Acquisition

• Certifying Human Resource Professionals
• Organizations
• Mission, Vision, Values
• Enterprise Risk Management
• Qualitative and Quantitative Analysis
• Talent Planning
• Job Analysis and Description
• Staffing Programs

Human Resources Exam Prep Module 2 PHR Learning and Development   
Organizational Development

• Employee Training Programs
• Metrics
• Budgeting and Accounting for Total Rewards
• Compensation
• Benefits
• Payroll

Human Resources Exam Prep Module 3
PHR Employee and Labor Relations

• Human Relations
• Organization Climate and Culture
• Employee Rights and Responsibilities
• Performance Management Programs
• Organization Exit/Off-Boarding Processes
• Labor Relations
• Risk Overview

Human Resources Exam Prep Module 4
SPHR Leadership, Planning, and Acquisition

• Organizational Planning and Strategy
• Strategic Management
• Human Capital Management Plans
• Service Delivery and Technology
• Project Management Concepts
• Recruiting and Selection
• Strategic Workforce Planning

Human Resources Exam Prep Module 5 
SPHR Learning and Development, Total Rewards, and Employee Relations

• Learning and Development Defined
• The Role of the Behavioral Sciences
• Succession Plans
• Integrated Talent Management
• Fiduciary Responsibility
• Basic Budgeting and Accounting
• Equity Compensation
• Human Relations
• Diversity and Inclusion
• Workplace Safety and Security

**Outlines are subject to change, as courses and materials are updated.**

Leadership & Goal Attainment

Leadership & Goal Attainment Module 1
Designing Leadership

• Designing Your Leadership
• Goal Setting
• Leadership Lessons
• Misconceptions About Leaders and Leadership
• Process of Influencing
• Effective Leader Characteristics and Traits
• Effective Leaders: Skills, Practices and Expertise
• Credible Leader

Leadership & Goal Attainment Module 2
Leadership Capacity and Defining Your Why

• Foundational Mindsets
• Thinking Like a Leader
• Leadership Skills
• Why Do You Want to Lead?
• Recognizing Who You Are
• Your Purpose
• What Purpose Deserves You

Leadership & Goal Attainment Module 3
Leadership Relationships

• Getting Leadership Right
• Your Values
• Ethical Actions
• Moral Development
• Decision Making
• Types of Problems
• Barriers to Decision Making

Leadership & Goal Attainment Module 4
Designing Others’ Success

• Influence
• The Path to the Goal and Your Style
• Forms of Influence
• Gaining Power in Groups and Organization
• Motivation
• Creativity
• Problem Solving
• Idea Generating

Leadership & Goal Attainment Module 5
Change Processes

• Practices for Followers’ Needs and Motivation
• Elements of Multitasking
• Grow Engagement
• Delivering As a Manager
• Identify Levels of Change
• Change Yourself Before You Can Change Others
• Capacity to Lead Effectively
• Transformational vs. Transactional Leadership

Leadership & Goal Attainment Module 6
Design Culture and Community

• Understanding Culture
• Organizational Culture
• Culture at the Societal Level
• Leader’s Role and Organizational Culture
• Contemporary Approaches to Organizational Culture
• Leading a Team
• Envisioning a Great Team
• Stages of Development
• When Teams do Wrong

Leadership & Goal Attainment Module 7
Care and Innovation

• Culture That Cares
• Leading with Service
• Opportunities and Actions
• Understanding Innovation
• Dimensions of the Brain

Leadership & Goal Attainment Module 8
Designing the Future

• Entrepreneurship: Re-envisioning Leadership
• Entrepreneurial Mindset
• Entrepreneurial Process
• Entrepreneurial Leader
• Systems and Systems Thinking
• The Learning Organization

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

• All About Office 365
• Office Interface
• Saving Your Files
• Manipulating the Text
• Handling Case or Capitalization
• Entering Symbols and Foreign Characters
• Undoing and Repeating Commands
• Correcting Typos
• AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

• Speed Techniques
• Creating a New Document
• Selecting Text
• Laying Out Text and Pages
• Numbering
• Headers and Footers
• Hyphenating Text
• Word Styles
• Constructing the Perfect Table
• Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

• Spelling and Grammatical Errors
• Finding and Replacing Text
• Desktop Publishing with Word
• Experimenting with Themes
• Highlighting Parts of a Document
• Track Changes
• Reports and Scholarly Papers
• Generating a Table of Contents
• Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

• New Excel Workbook
• Entering Data in a Workbook
• Refining Your Worksheet
• Selecting Cells
• Deleting, Copying and Moving Data
• Formulas and Functions
• Laying Out a Worksheet
• Analyzing Data
• Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

• Creating a New Presentation
• Selecting, Moving and Deleting Slides
• Themes and Slide Backgrounds
• Choosing Slide Size
• Footers and Headers on Slides
• Transitions and Animations
• Adding Audio
• Adding Notes
• Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

• Outlook Folders
• Categorizing Items
• Searching for Stray Folder Items
• Contacts Folder
• Handling Email
• Calendar
• Scheduling Appointments and Events
• Managing Time and Schedule
• Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

• Tables and Queries
• Forms
• Creating a Database File
• Designing a Database
• Field Properties
• Entering Data
• Sorting
• Querying
• Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

• Introducing Frames
• Creating a Publication
• Redesigning a Publication
• Formatting Text
• Text Wraps
• Placeholder Pictures
• Frames
• Decorating the Text
• Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

• Creating a Chart
• Saving a Chart as a Template
• Chart Tricks
• SmartArt Diagram
• Handling Graphics and Photos
• Touching Up a Picture
• Drawing and Manipulating Lines, Shapes and Objects
• WordArt

Microsoft Office 2019 Module 10
One Step Beyond

• Customizing the Ribbon
• Customizing the Quick Access Toolbar
• Ways of Distributing Your Work
• Working with Publisher
• Printing a Publication
• Filing Sharing and Collaborating
• OneDrive
• Sharing Files and Folders with Other
   

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

• Why We Communicate
• Verbal Communication
• Nonverbal Communication
• Uses and Misuses
• Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

• Listening Process
• Benefits to Listening
• Steps for Improving Your Listening Skills
• Self-Concepts
• Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

• How Does Personality Style Effect Communication?
• Physiological and Psychological Factors of Perception
• Challenges to the Perception Process
• What is Defensiveness?
• Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

• What is Conflict and What Contributes to It?
• Types of Conflict
• Conflict Styles
• What is Electronic Communication?
• Characteristics and Misuses of Electronic Communication

Human Resource Essentials

Human Resource Essentials Module 1
Strategic Planning in Human Resources and Recruiting Functions

To be able to understand the human resource function, you must first define and understand the strategy and mission statement of your company.  In this module, we will learn the importance of understanding where you are going and how the human resource function integrates into this mission. We will also dive into recruiting functions and how they are implemented.

• Organizational Strategy
• Mission Statement
• Talent Acquisition
• Onboarding
• Talent Development

Human Resource Essentials Module 2
Useful Performance Evaluations and Benefits

During this module, we will look at why performance evaluations are used and what the benefits are for the employer and employee. We will also dive into the types of benefits that are issued to employees and learn how they are used in the workplace.

• What is a Performance Evaluation
• Benefits
• Insurance and Retirement
• Compensation Factors
• Salary Data

Human Resource Essentials Module 3
Employee/Labor Relations and the Diverse Workplace

In module three we define what employee relations are, as well as what type of legal considerations there are in the hiring process. We also look at aspects of how to manage a diverse workplace.

• Employee Relations
• Manager’s Philosophy
• Legal Considerations
• Managing a Diverse Workforce
• Measuring the Impact of Diversity

Human Resource Essentials Module 4
Technology and Workplace Challenges

In our final module we will discuss what major role technology plays in the workplace and how it is a competitive advantage. We will close out the class with learning about the current changes that affect the workplace today, how to adapt to changes and how this can be crucial in the success or failure of a company.

• Technology and Change
• Policies in the Workplace
• HRIS (Human Resources Information System)
• Changes in the Workforce
• Organizational Culture

Emotional Intelligence in the Workplace

Increase Your Emotional Intelligence Module 1
Section 1 What Are Emotions?

This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.

• The anatomy of emotion
• How feelings influence our performance
• The relationship between values and emotions
• Emotional Hijacking
• The cognitive component of emotion

Increase Your Emotional Intelligence Module 2
Section 2 The Components of Emotional Intelligence

In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.  

• Emotional intelligence as a partnership
• The emotional intelligence model
• Self-awareness in emotional intelligence
• The role of a self-coach
• The power of observation

Increase Your Emotional Intelligence Module 3 
Section 3 Seven Steps to Emotional Intelligence

Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.

• Know your emotion modus operandi
• Pitfalls of interpretation
• Engaging in a pause
• Visualization
• Methods for practicing reflection

Increase Your Emotional Intelligence Module 4 
Section 4 Emotional Intelligence at Work

There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.

• Building self-awareness
• Empathy in the workplace
• Increasing social bonds in the workplace
• Reducing conflict, improving collaboration
• Knowing Your Purpose

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player