ED-CCTP-103 Administrative Medical Office Professional Program

Price: 
$3,340.00
Category: 
Medical & Healthcare, CCTP Programs
Combined Hours: 
593
Course Type: 
Mentor Supported Self-Study Instructor Led - 4 Weeks Long
Bundled Courses:
Medical Office Assistant
Electronic Health Records
Keyboarding Made Easy
Medical Terminology: An Overview
Email Etiquette
Communication Skills for the Health Care Professional
Infection Prevention
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • Approvals
  • System Requirements
  • Watch a Demo

Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Professional Development and Personal Enrichment courses to ensure you have a diversified learning experience.

Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, self-study professional development courses to fine tune some of the softer skills needed in your chosen career, and our four-week long, instructor-led personal enrichment courses to further your employment training.

Sign up today for this all-inclusive career training program!  

Medical Office Assistant

Would you like to know more about the role of medical assistants? Are you interested in what medical assistant duties involve? Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

Prerequisite(s): None

Electronic Health Records

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course answers the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment. Also included in our course is the clinical staff’s use of a point-of-care electronic health record.  Included in our course is the detailed use of SimChart’s fully integrated electronic health record and practice management system. SimChart’s simulations allow students to practice each of the medical office workflows steps. Our Electronic Health Records course provides you with techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

Prerequisite(s): None

 

Keyboarding Made Easy

Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Our course teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity with our Keyboarding Basics course. 

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Medical Terminology: An Overview

Medical terms can be complex, confusing and difficult to memorize. By understanding the origins of the words and their building blocks - such as roots, prefixes and suffixes, the terminology will make sense and be easier to use in everyday settings such as doctor’s offices, labs, pharmacies, hospitals and clinics. This course is structured to help you break down commonly used terms and understand how medical terminology relates to body parts, diseases and procedures.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Email Etiquette

In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation. 

Communication Skills for the Health Care Professional

When health care workers effectively communicate with those they care for, it helps patients, clients, and residents feel less isolated and improves their sense of wellbeing. When they understand how the communication process works and how to effectively send and receive messages, health care workers are better able to meet the needs of those they care for. This course will teach current and future Direct Support Professionals basic principles on how people communicate with each other, and provides examples of effective communications among heath care workers as well as between care providers and patients, clients, and residents. 

Infection Prevention

Workers in many industries are regularly exposed to infectious agents. In health care, workers should practice universal precautions to prevent the spread of disease to themselves and others. Workers in other industries, though, can also inadvertently spread disease to customers and patrons. This course discusses infection control techniques that help prevent others from being infected by diseases and illnesses. 

** Course Subject to Change.

Medical Office Assistant

After completing this course, you should be able to:

  • Identify the role of medical office assistant professional
  • Recall the steps for managing patient records
  • Recognize the standards for professional oral and written communication
  • List the steps for managing various office financials
  • Define the requirements for basic office management

Electronic Health Records

After completing this course, you should be able to:

  • Identify the developmental challenges associated with creating electronic health records
  • Define electronic health record and its advantages and disadvantages
  • Recognize the importance of patient data privacy
  • List the steps for basic coding techniques
  • Name the steps for documenting in the EHR

Keyboarding Made Easy

After completing this course, you should be able to:

  • List ways to become familiar with the keyboard layout
  • Identify correct techniques for keyboarding and ways to improve skills
  • Recognize different styles of text
  • Recall how to keyboard for personal and business writing
     

Medical Terminology: An Overview

After completing this course, you should be able to:

  • Identify the foundation of medical terminology
  • List functions of major body systems such as skeletal, muscular and sensory
  • Recall how your blood vessels, lymph nodes and heart work together
  • Recognize the fundamentals of the body’s endocrine system, central nervous system and the male and female reproductive systems

Email Etiquette

After completing this course, you should be able to:

  • Define the role proper netiquette has in email
  • Identify how to convey “non-verbal” meaning
  • Recall the proper way to organize an email
  • List several ways to write clear and effective messages
  • Name several components of effective emails 

Communication Skills for the Health Care Professional

After completing this course, you should be able to:

  • List steps in the communication process
  • Describe verbal, nonverbal, and paraverbal communications
  • Explain how to best communicate with other health care workers
  • State how to best communicate with patients, clients, and residents
  • Explain empathetic listening

Infection Prevention

After completing this course, you should be able to:

  • Define common types of infection found in the workplace
  • Recognize the cycle of infection
  • Recall steps for disease prevention
  • Identify the proper steps for hand washing and wearing gloves
  • Distinguish methods of how government regulations approach infection control

Medical Office Assistant

Medical Office Assistant Module 1
Professional and Career Responsibilities

  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Health Care
  • Changes in Health Care
  • Today’s Health Care Delivery System
  • Medical Practice Setting
  • Physician Specialist

Medical Office Assistant Module 2
Ethics and Communications

  • Medical Ethics
  • Medical Etiquette
  • HIPAA 1996
  • Confidentiality
  • Medical Professional Liability
  • Criminal and Civil Law
  • Litigation Prevention
  • Essential Communication
  • Methods of Communication
  • Professional Communication 

Medical Office Assistant Module 3
Reception and Telephone Procedures

  • Office Receptionist
  • Opening the Medical Office
  • Processing Patients
  • Office Safety and Emergency Preparedness
  • Closing the Medical Office
  • Telephone Communication
  • Telephone Equipment & Services
  • Telephone Policies & Procedures
  • Telephone Reference Aids

Medical Office Assistant Module 4
Appointments and Filing Procedures

  • Scheduling Appointments
  • Scheduling Tips & Types of Appointments
  • Appointment Reminder Systems
  • Appointment Reference Sheet
  • Commercial Filing Systems
  • Electronic Filing Systems
  • Paper-Based Filing System
  • Filing Equipment, Supplies, & Their Uses
  • Charge-Out & Control Systems
  • Filing Documents in Patient Records
  • Record Retention & Storage
  • Destroying Documents

Medical Office Assistant Module 5
Medical, Drug, and Prescription Records

  • Patients’ Medical Records
  • Medical Record Systems
  • Recordkeeping
  • Documentation Guidelines
  • Correcting a Medical Record
  • Audit of Medical Records
  • History of Drug Laws
  • Drug Names & References
  • Understanding Prescriptions
  • Control & Storage of Drugs

Medical Office Assistant Module 6
Written Communication

  • Letter Standards, Styles & Components
  • Composing Letters
  • Corrections in Business Correspondence
  • Envelope Enclosures
  • Medical Transcription
  • Processing Mail
  • Electronic Correspondence
  • Supplies & Equipment
  • Handling Incoming & Outgoing Mail
  • Managing Office Mail
  • Electronic Mail

Medical Office Assistant Module 7
Banking

  • Revenue Cycle
  • Fee Schedules
  • Patient Billing
  • Receiving Insurance Payment
  • History of Credit
  • Credit & Collection Laws
  • Checks & Bank Deposits
  • Checkbook Management
  • Bank Statements

Medical Office Assistant Module 8
Bookkeeping and Coding

  • Patient Accounts
  • Daysheet
  • Accounts Receivable Control
  • Cash Funds
  • Procedure Coding
  • Coding Terminology
  • Diagnostic Coding Using ICD-10-CM
  • ICD-10-CM Codebook
  • Chapter-Specific Coding Guidelines

Medical Office Assistant Module 9
Health Insurance Systems and Office Responsibilities

  • Third-Party Payers
  • Insurance Plans & Programs
  • Handling Insurance Claims
  • Claims Submission & Time Limits
  • Office Guidebooks
  • Employer Responsibilities
  • Facility Oversight
  • Office Supplies
  • Business Travel

Medical Office Assistant Module 10
Financial Management

  • Managing the Office
  • Medical Practices
  • Computerized Financial Management
  • Analyzing Practice Productivity
  • Accounts Payable
  • Payroll
  • Seeking a Position as an Administrative Medical Assistant
     

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

  • What is a Medical Record?
  • Who Documents in the Medical Record?
  • Who Owns the Medical Record?
  • The Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Early Versus Late Adopters
  • Role of the Healthcare Professional Using the Electronic Health Record
  • Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

  • The Medical Practice Goes Digital
  • Accessing SCMO Through Evolve
  • Getting Comfortable with Electronic Health Records
  • SCMO Assignment View
  • Features in SCMO
  • Establishing and Maintaining a Patient Registry
  • Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security 

  • HIPAA Law
  • Confidentiality vs. Privacy
  • Security Safeguards for the Medical Practice
  • Patients’ Rights Under HIPAA
  • Security Initiatives
  • Access to Protected Health Information
  • Patients Protecting Health Information

Electronic Health Records Module 4
Implementing Electronic Health Records

  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Incident Reports
  • Managing Electronic Health Records
  • Calendar

Electronic Health Records Module 5
Administrative Use of the Electronic Health Record

  • Documentation in the Electronic Health Record
  • Clinical Documentation in the Patient Record
  • Allergies
  • Patient History
  • Medical and Surgical History
  • Chief Compliant
  • Medications
  • Tracking Health Screenings and Immunizations
  • Using the Electronic Health Record for Patient Education
  • The Progress Note

Electronic Health Records Module 6
Clinical Use of the Electronic Health Record  

  • Healthcare Reimbursement
  • Revenue Cycle
  • Coding Systems
  • Pay for Performance
  • SuperBill
  • Patient Ledger
  • HIPAA 5010 Claim Processing
  • Medical Necessity
  • Fraud and Abuse
  • Patient Statements
  • Reporting Features of an EHR

Electronic Health Records Module 7
Using the Electronic Health Record for Reimbursement

  • What is a Personal Health Record?
  • Innovative Features of Personal Health Records
  • Steps in Creating the Personal Health Record
  • Maintaining the Personal Health Record
  • Patient Portals
  • **Outlines are subject to change, as courses and materials are updated.**

Keyboarding Made Easy

Keyboarding Made Easy Module 1
Basic Keyboard Positions

In module one, we will begin with becoming familiar with the keyboard layout.  We will explore letters JFKD, the Space Bar, the Enter key, letters HGIE, letters LSA and Semicolon, letters URYT, and letters NVBMC.  Also included in module one is proper hand positioning.

  • Preparing to Keyboard
  • Learning the Keyboard
  • Naming Your Fingers
  • Home Row
  • Position of Hands

Keyboarding Made Easy Module 2
Special Characters and Letter Combinations

Module two looks at corrective and improvement techniques in keyboarding.  Also included is using special character keys and keying letter combinations.

  • Using the Shift Keys
  • Corrective and Improvement Techniques
  • Calculating Errors 
  • Keying Letter Combinations
  • AutoBlend Prefixes

Keyboarding Made Easy Module 3
Alignment and Calculations

After looking at aligning text and proper positioning using tabs, module three will take us through different styles of text.  Also included in module three is the number row and special characters included on the number keys.  Once you are familiar with the keys, we can start working on our words per minute!

  • Text Alignment
  • Positioning Text Using Tabs
  • Using Text Styles
  • AutoBlend Suffixes
  • Calculating WPM

Keyboarding Made Easy Module 4
Putting the Strokes Together

After becoming familiar with the numeric keypad, module four will discuss how to write and format personal and business letters.  Also included in this module is using electronic communication and creating newsletters. 

  • Using the Numeric Keypad
  • Writing and Formatting a Personal Letter
  • Writing and Formatting a Business Letter
  • Fax Cover Sheets
  • Creating a Newsletter
     

Medical Terminology: An Overview

Medical Terminology: An Overview Module 1 
Prefixes, Roots, and Suffixes

Module one will take a look at the basics of body anatomy and organization, the foundation of medical terminology and why words are structured the way they are. We will look at the relationship between Greek and Latin roots, prefixes, suffixes and everyday pronunciation.

  • History of Medical Terminology
  • Applying Different Rules of Pluralization
  • Deconstructing Medical Words
  • Pronunciation and Everyday Usage 
  • Organization of the Body

Medical Terminology: An Overview Module 2 
Bones, Muscles, Skin and Sensory

Module two discusses the major body systems such as skeletal, muscular and sensory and their root terminology. We will cover how systems function together and how they correlate to the overall health of the human body, as well as pathology, diseases and conditions that affect these systems.

  • Terminology of the Skeletal, Muscular, Integumentary and Sensory Systems
  • Skeletal Diseases and Pathology
  • Classes and Types of Muscles
  • Skin Layers and Conditions
  • Anatomy of Eyes, Ears and Nose

Medical Terminology: An Overview Module 3 
Heart, Lungs and Gastrointestinal

Module three covers how your blood vessels, lymph nodes and heart all work together, as well as how the respiratory system and organs of the digestive system function. We will also recognize the proper way to diagnose gastrointestinal and respiratory conditions according to the specific body part.

  • The Cardiovascular and Lymphatic Systems
  • Veins, Arteries and Blood Flow
  • Organs of the Digestive System
  • Gastrointestinal Diseases and Pathology
  • Respiratory Terminology and Diagnostic Tests

Medical Terminology Module 4
Hormones, Nerves, Urinary and Reproductive

Module four discusses the fundamentals of the body’s endocrine system, the central nervous system and the male and female reproductive systems. We will also cover easy methods and simple phrases for memorizing medical terms through study guides and tips and tricks.

  • Endocrine System and Hormone Functions 
  • Parts of the Central Nervous System
  • Urinary Tract Functions
  • Male Reproductive Systems
  • Female Reproductive Systems

All course materials included.

Medical Office Assistant

Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).

Electronic Health Records

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Email Etiquette

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Communication Skills for the Health Care Professional

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

Infection Prevention

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit www.iacet.org.

 International Association for Continuing Education and Training (IACET)

Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit iacet.org.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

 

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

While our courses are accessible through multiple mobile learning platforms, some courses may include a CD or DVD with the Textbook, so you may need access to a computer with CD-ROM or DVD Drive.

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2007 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player
  • Courses that include a CD-ROM or DVD may require an external drive and Parallels software to view.