ED-CCTP-101 Administrative Assistant Professional Program

Administrative Assistant

After completing this course, you should be able to: 

• Identify general office tasks and procedures
• Recognize types of office equipment and computer programs used in business
• Describe the fundamentals of working with a team, communication skills and developing presentations
• Recall record keeping procedures
• Identify the basic requirements for bookkeeping and accounting in the office

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

• Recall ways to create, edit, and print documents in Word
• Recognize how to create and manage worksheets in Excel
• Identify the steps to develop presentations in PowerPoint
• List how to create and manage databases in Access
• Identify the steps to manage email and calendars in Outlook
• Describe ways to create professional publications with Publisher

Technical Writing

After completing this course, you should be able to:

• Identify the characteristics and guidelines of technical writing
• List the strategies for analyzing your readers and meeting their needs
• Recall the steps for conducting research and preparing for technical writing
• Recognize methods for developing document style, voice, and design elements
• Identify strategies for reviewing drafts and managing projects

Keyboarding Made Easy

After completing this course, you should be able to:

• List ways to become familiar with the keyboard layout
• Identify correct techniques for keyboarding and ways to improve skills
• Recognize different styles of text
• Recall how to keyboard for personal and business writing
   

Become Confident & Assertive

After completing this course, you should be able to:

• Recall how to balance personal and professional life
• Recognize how to be more assertive in your home and personal life
• List ways to get more out of your professional life
• Identify techniques for being an effective leader and parent 

Email Etiquette: Netiquette

Upon completion of this course, you should be able to:

• Recognize the basics of using e-mail
• Define e-mail etiquette
• Recall proper planning and structuring techniques for e-mail
• Recognize safe and unsafe e-mailing techniques, including security issues and viruses

Administrative Assistant

Administrative Assistant Module 1
Typing Practice & Improvement

• Pre-Test Your Typing Ability
• Finger Positioning Exercises
• Typing Practice Games
• Typing Progress Tracking
• Improve Your Typing Skills
• Increase Your Typing Speed

Administrative Assistant Module 2
The Workplace

• Office Administrative
• Employer Expectations
• Employer/Employee Responsibilities
• What is a Professional?
• Your Professional Image
• Business Etiquette

Administrative Assistant Module 3
Working Ethically 

• Goals and Accountability
• Workstation Organization
• Managing Workload
• Life Management
• Ethics: The Basics
• Characteristics of Ethical Organizations
• Making Ethical Choices
• Working Ethically

Administrative Assistant Module 4
Developing Customer Focus 

• Teams at Work
• Team Process
• Contributing to the Team
• Effective Teams and Team Challenges
• Customer Focus
• Customer Strategies
• Customer Service Skills
• Handling Difficult Situations

Administrative Assistant Module 5
Communication Skills

• The Communication Process
• Listening Skills
• Verbal and Nonverbal Communication Skills
• Written Communication Skills
• Global Communication
• Workplace Collaboration Tools
• Telecommunications
• Security Issues

Administrative Assistant Module 6
Presentations and Planning

• Planning and Researching Presentations
• Writing Presentations
• Developing and Using Visual Aids
• Practice and Delivering Presentations
• Types of Meetings
• Meeting Formats
• Meeting Responsibilities

Administrative Assistant Module 7
Records Management

• Value of Records
• Storage Supplies, Equipment, Media
• Records Storage Systems
• Filing Procedures
• Filing Procedures for Electronic Records
• Preparing and Sending Outgoing Mail
• Handling Incoming Mail

Administrative Assistant Module 8
Business Travels and Financials 

• Domestic Travel
• International Travel
• Cultural Differences
• Travel Procedures
• Financial Statements
• Employee Payroll
• Financial Forms and Transactions
• Bank Reconciliation

Administrative Assistant Module 9
Career Success

• Job Seeking
• Job Interview Skills
• Job Advancement and Changes
• Leading and Managing
• Leadership Traits
• Leadership Styles
• Leading People

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

• All About Office 365
• Office Interface
• Saving Your Files
• Manipulating the Text
• Handling Case or Capitalization
• Entering Symbols and Foreign Characters
• Undoing and Repeating Commands
• Correcting Typos
• AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

• Speed Techniques
• Creating a New Document
• Selecting Text
• Laying Out Text and Pages
• Numbering
• Headers and Footers
• Hyphenating Text
• Word Styles
• Constructing the Perfect Table
• Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

• Spelling and Grammatical Errors
• Finding and Replacing Text
• Desktop Publishing with Word
• Experimenting with Themes
• Highlighting Parts of a Document
• Track Changes
• Reports and Scholarly Papers
• Generating a Table of Contents
• Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

• New Excel Workbook
• Entering Data in a Workbook
• Refining Your Worksheet
• Selecting Cells
• Deleting, Copying and Moving Data
• Formulas and Functions
• Laying Out a Worksheet
• Analyzing Data
• Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

• Creating a New Presentation
• Selecting, Moving and Deleting Slides
• Themes and Slide Backgrounds
• Choosing Slide Size
• Footers and Headers on Slides
• Transitions and Animations
• Adding Audio
• Adding Notes
• Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

• Outlook Folders
• Categorizing Items
• Searching for Stray Folder Items
• Contacts Folder
• Handling Email
• Calendar
• Scheduling Appointments and Events
• Managing Time and Schedule
• Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

• Tables and Queries
• Forms
• Creating a Database File
• Designing a Database
• Field Properties
• Entering Data
• Sorting
• Querying
• Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

• Introducing Frames
• Creating a Publication
• Redesigning a Publication
• Formatting Text
• Text Wraps
• Placeholder Pictures
• Frames
• Decorating the Text
• Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

• Creating a Chart
• Saving a Chart as a Template
• Chart Tricks
• SmartArt Diagram
• Handling Graphics and Photos
• Touching Up a Picture
• Drawing and Manipulating Lines, Shapes and Objects
• WordArt

Microsoft Office 2019 Module 10
One Step Beyond

• Customizing the Ribbon
• Customizing the Quick Access Toolbar
• Ways of Distributing Your Work
• Working with Publisher
• Printing a Publication
• Filing Sharing and Collaborating
• OneDrive
• Sharing Files and Folders with Other
   

Technical Writing

Technical Writing Module 1
Introduction to Technical Writing

• Characteristics of Workplace Writing
• Usefulness and Persuasiveness
• Reader-Centered Strategies
• Interaction Between Your Communication and Your Readers
• Communicating Ethically
• How to Write an Effective Resume
• Creating a Professional Portfolio
• Writing an Effective Application Letter
• Defining Your Communication Goals
• Stakeholder Ethics

Technical Writing Module 2
Conducting Research

• Conduct Focused Research
• Evidence-Based Analyses
• Evidence-Based Recommendations
• Intellectual Property Law and Documenting Sources
• Exploring Your Own Memory and Creativity
• Searching the Internet
• Using Social Media
• Using the Library
• Interviewing
• Reader-Centered Communications

Technical Writing Module 3
Drafting Reader-Centered Communications

• Similarities among Paragraphs, Sections, Chapters, and Short Communications
• Starting Segments
• Clear, Coherent, and Persuasive Segments
• Reader’s Cultural Background
• Grouping Items Formally and Informally
• Comparing Alternatives
• Partitioning, Segmenting, Cause and Effect Relationships
• Persuading Your Readers

Technical Writing Module 4
Professional Style and Graphics

• Create an Effective, Professional Voice
• Convey Meaning Clearly and Precisely
• How to Plan Front and Back Matter
• Transmittal Letters
• Graphics and Communication Effectiveness
• Use Color to Support Your Message
• Graphics Software
• Use Graphics Ethically

Technical Writing Module 5
Design Elements of Communication

• Reader-Centered Graphics
• How Communication is Organized
• Visual Organizers
• Word Processors to Create Page Designs
• The Three Activities of Revising
• Identify Ways to Improve Your Draft

Technical Writing Module 6
Applications of the Reader-Centered Approach

• The Logic of Testing
• Testing Draft’s Usefulness
• Creating Communications with a Team
• Varieties of Team Structure
• Team Goals and Procedures
• Creating and Delivering Listener-Centered Oral Presentations
• Selecting Oral and Visual Media
• Maintain Listener’s Attention and Goodwill

Technical Writing Module 7
Types of Projects and Documents

• Project Management and Client Communication
• Creating Reader-Centered Websites and Professional Portfolios
• Useful, Persuasive Content
• Designing Websites for Diverse Readers
• Ethical and Legal Practices for Website Content
• Writing Reader-Centered Correspondence: Letters, Memos, and Emails
• Level of Formality

Technical Writing Module 8
Social Media, Proposals and Empirical Research Reports

• Writing Effectively on Social Media
• Ethical Guidelines for Using Social Media
• Proposal-Writing Situations
• How Readers Use and Evaluate Proposals
• Superstructure for Proposals
• Crafting the Major Elements of a Proposal

Technical Writing Module 9
Feasibility, Progress Reports, and Instructions

• Superstructure for Feasibility Reports
• Research and Organization for Feasibility Reports
• Typical Writing Situations
• Reader’s Concern with the Future
• Superstructure for Progress Reports
• Tone in Progress Reports
• Superstructure for Instructions
• Crafting Major Elements of Instructions

**Outlines are subject to change, as courses and materials are updated.**

Keyboarding Made Easy

Keyboarding Made Easy Module 1
Basic Keyboard Positions

In module one, we will begin with becoming familiar with the keyboard layout.  We will explore letters JFKD, the Space Bar, the Enter key, letters HGIE, letters LSA and Semicolon, letters URYT, and letters NVBMC.  Also included in module one is proper hand positioning.

• Preparing to Keyboard
• Learning the Keyboard
• Naming Your Fingers
• Home Row
• Position of Hands

Keyboarding Made Easy Module 2
Special Characters and Letter Combinations

Module two looks at corrective and improvement techniques in keyboarding.  Also included is using special character keys and keying letter combinations.

• Using the Shift Keys
• Corrective and Improvement Techniques
• Calculating Errors 
• Keying Letter Combinations
• AutoBlend Prefixes

Keyboarding Made Easy Module 3
Alignment and Calculations

After looking at aligning text and proper positioning using tabs, module three will take us through different styles of text.  Also included in module three is the number row and special characters included on the number keys.  Once you are familiar with the keys, we can start working on our words per minute!

• Text Alignment
• Positioning Text Using Tabs
• Using Text Styles
• AutoBlend Suffixes
• Calculating WPM

Keyboarding Made Easy Module 4
Putting the Strokes Together

After becoming familiar with the numeric keypad, module four will discuss how to write and format personal and business letters.  Also included in this module is using electronic communication and creating newsletters. 

• Using the Numeric Keypad
• Writing and Formatting a Personal Letter
• Writing and Formatting a Business Letter
• Fax Cover Sheets
• Creating a Newsletter
   

Become Confident & Assertive

Become Confident & Assertive Module 1
How Do You See Yourself?

Module 1 will focus on the workplace and how to balance the personal and professional lives.  We will also identify how individuals see themselves and discuss tools for turning the tables at work to be heard with respect.

• What do Employees Want?
• Unleashing Productivity
• Turning on Talent
• Balancing Work and Life
• Embracing Diversity

Become Confident & Assertive Module 2
How Do Others See You?

Module 2 focuses on how you are seen by others and being more assertive in your home and personal lives. We will focus on communication skills, body language, and how to be a more assertive parent.

• Body Language
• Walk the Walk
• Talk the Talk
• Parenting Children
• Reversing Roles

Become Confident & Assertive Module 3
Making it Work

Module 3 focuses on getting more out of your professional life by being assertive and dealing with difficult coworkers. This module will give tips and tools for dealing with situations at work that seem impossible for some individuals such as being bullied at work, asking for a raise, and learning to communicate with supervisors with assertiveness and authority.

• Difficult Co-workers
• Asking For a Raise
• Assertive Buying
• Communicating Assertively
• Communicating with Authority

Become Confident & Assertive Module 4
Raising Assertive Children

Raising children to be assertive is not easy; there is a fine line between aggressive and assertive. This module looks at how to raise assertive children. Finally we will learn how to make the transition to becoming more assertive and also dispelling myths about assertive behavior.

• Myths About Assertive Behavior
• Measuring Your Success
• Making the Transition
• Assertive Children
• The Line Between Assertiveness and Aggression

Email Etiquette: Netiquette

E-Mail Etiquette: Netiquette Module 1
Introduction to E-mail

Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time.  Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them. 

• The Impact of e-Mail on Business
• International Considerations
• Seven Deadly Sins of e-Mail
• Top 10 Complaints about e-Mail in Practice
• Maximizing the Potential of e-Mail

E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette

Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block.  Also included in module two is organization basics.  Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you.  In module two we will look at tips to use to best manage your e-mail.

• Processing Mail
• Using Folders
• Looking Good Online
• SMART Subject Lines
• Ending Your Message & Signatures

E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail

Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning.  Module three will look at how to use the simple Four Point Plan for proper e-mail structuring.  Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.

• Writing Great e-Mails
• The Four Point Plan in Practice
• Using e-Mail to Build Relationships
• E-Mail Can Affect Careers
• Star Tips for Creating Bonds and Developing Rapport

E-mail Etiquette: Netiquette Module 4
Nurturing Your e-Mail Netiquette

Who you are writing to depends on whether or not you should follow grammar rules.  Module four will examine proper use of grammar in your e-mail and help you spruce up your skills.  Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.

• Spruce Up Your Cyber-Grammar Skills
• Spam Filters, Mail Bombing, Snooping and Harassment
• Security Issues
• Protecting Your Messages
• Computer Viruses

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player