- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
The role of medical administrative assistants can include managing the office, scheduling appointments, records management, filing insurance claims, financial administration tasks and much more. Our Medical Administrative Assistant course covers the wide range of duties required of medical assistants as many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.
After completing this course, you should be able to:
- Identify the role of medical office assistant professionals
- Recognize the importance of professional communication with patients
- Describe elements of managing patient records and filing health claims
- Recall the steps of managing office financials
- List the basics of proper office management
Medical Office Assistant Module 1
Professional and Career Responsibilities
- Customer Service
- Employment Opportunities
- Job Responsibilities
- Global Influences on Health Care
- Changes in Health Care
- The Medical Practice Setting
- Personal Morals and Professional Performance
- Medical Etiquette
- Confidentiality
Medical Office Assistant Module 2
Interpersonal Communication
- Foundations of Communication
- Methods of Communication
- Communication in the Medical Setting
- Introduction to Communication
- Letter Standards, Styles, and Components
- Corrections in Business Correspondence
- Supplies and Equipment
- Electronic Communication
- Facsimile Communication
Medical Office Assistant Module 3
Managing the Office
- Front Office Assistant
- Processing Patients
- Communication by Telephone
- Telephone Policies and Procedures
- Scheduling Systems
- Appointment Reminder Systems
- Patient Satisfaction and Communication
- Office Guidebooks and Policy Manuals
Medical Office Assistant Module 4
Records Management
- Electronic and Paper-Based Filing Systems
- Alphabetical Filing Rules
- Record Retention and Storage
- Electronic Health Record Practice Management System
- Medical Record Organization Systems
- Documentation Guidelines
- Prescription Drugs and the Role of the Medical Assistant
- Authorizing Prescriptions
- Control and Storage of Drugs
Medical Office Assistant Module 5
Health Claims
- Coding for Professional Services
- How to Code Using the Current Procedural Terminology
- Diagnostic Coding Using ICD-10-CM
- The Medical Coding Environment
- Types of Insurance
- Insurance Plans and Programs
- Guidelines for Handling Insurance Claims
- Claim Status, Denials, and Appeals
Medical Office Assistant Module 6
Financial Administration
- The Revenue Cycle
- Patient Billing and Collection Methods
- Patient Accounts
- Accounts Receivable Control
- Computerized Financial Management
- Analyzing Practice Productivity
- Locating Employment Opportunities
- The Job Interview
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!
Upon successful completion of our Medical Office Assistant course, students will be prepared, in part, to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).
**Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 10 or higher
- Microsoft Office 2019 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS version 11 or higher
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Amazon Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player